PRIVACY POLICY

We may collect, use, store, and transfer various types of personal data about you. These data are grouped as follows:

Identity Data: This includes details such as your first name, last name, title, date of birth, and other identifiers you may have provided.

Contact Data: This includes information such as billing address, delivery address, email address, telephone numbers, and any other contact information you have given to us.

Financial Data: This includes your bank account and payment card details.

Transaction Data: This includes details about payments to and from you and information about products and services you have purchased from us.

Technical Data: This includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data: This includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

Marketing Data: This includes your preferences in receiving marketing from us, communication preferences, and your responses and actions in relation to your use of our services.

We may also aggregate anonymous data, such as statistical or demographic data, for any purpose. Anonymous data does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information under the law because it does not reveal your identity.

For example, we may aggregate profile data to evaluate interest in a product or service.

However, if we combine or connect aggregated data with your personal information so that it can identify you, we treat the combined data as personal information and will use it in accordance with this privacy notice.

1. Special personal information:

Special personal information includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic and biometric data.

This category also covers information about criminal convictions and offenses.

We do not collect any special personal information about you.

1. If you do not provide personal information we need:

If we are required by law or the terms of our contract with you to collect personal data and you do not provide the requested data, we may be unable to fulfill the contract. Consequently, we may have to cease providing the service to you. If this occurs, we will inform you at that time.

How we process information about you:

The law mandates that we identify the legal basis for processing each category of your personal information and inform you of these bases.

Should a legal basis for processing your personal information become invalid, we will cease processing your data immediately.

If the legal basis changes, we will notify you of the change and any new basis for continuing to process your information, as required by law.

1. Information We Process Due to Our Contractual Obligations:

When you create an account on our website, purchase a product or service from us, or agree to our terms and conditions, a contract is established between you and us.

To fulfill our obligations under this contract, we must process the information you provide, some of which may be personal information.

We may use this information to:

– Verify your identity for security purposes
– Sell products to you
– Provide you with our services
– Offer suggestions and advice on products, services, and how to best use our website

We process this information based on the existence of a contract between us or at your request prior to entering into a legal contract.

We will continue to process this information until the contract between us ends or is terminated by either party in accordance with the contract terms.

1. Information We Process with Your Consent:

In certain situations where there is no contractual relationship between us, such as when you browse our website or request more information about our business, products, or services, you provide your consent for us to process information that may be personal.

Whenever possible, we aim to obtain your explicit consent to process this information, such as by asking you to agree to our use of cookies.

With your explicit permission, we may occasionally share your name and contact information with selected associates who offer services or products that may interest you.

We will continue to process your information on this basis until you withdraw your consent or it can reasonably be assumed that your consent no longer exists.

You may withdraw your consent at any time by contacting us. However, please note that doing so may prevent you from using our website or services further.

1. Information We Process for Legitimate Interests:

We may process information on the basis that it is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and interests.

When processing your information on this basis, we carefully consider:

– Whether the same objective could be achieved through other means
– Whether processing or not processing might cause you harm
– Whether you would expect us to process your data and if you would consider it reasonable for us to do so

For example, we may process your data on this basis for purposes such as:

– Keeping records for the proper and necessary administration of our business
– Responding to unsolicited communications from you where we believe you would expect a response
– Protecting and asserting the legal rights of any party
– Insuring against or obtaining professional advice necessary to manage business risk
– Protecting your interests where we believe we have a duty to do so.

1. Information We Process Due to Legal Obligations:

Occasionally, we are required to process your information to comply with statutory obligations.

For instance, we may need to provide information to legal authorities if requested, or if they present proper authorization such as a search warrant or court order.

This may include your personal information.

1. Information Shared with Third Parties:

Our website allows you to share information with the understanding that it may be read, copied, downloaded, or used by other individuals.

Examples include:

a. Posting a message on our forum
b. Tagging an image
c. Clicking on an icon next to another visitor’s message to express agreement, disagreement, or appreciation

When you post personal information, it is your responsibility to consider the privacy preferences of anyone who may access it.

We do not use this information except to display or facilitate sharing. However, we do retain it and reserve the right to use it in the future as we deem appropriate.

Once your information is publicly accessible, we cannot control how third parties may use it, and we disclaim responsibility for their actions.

If your request is reasonable and there is no legal requirement for us to retain the information, we may agree to delete personal information you have posted at our discretion. You can request this by contacting us.

1. Payment Method Information:

We do not collect or receive payment information through our website or any other means. Our employees and contractors do not have access to such information.

When you make a payment, you will be redirected to a secure payment page or another trusted payment service provider. While this page may be branded to resemble our website, it is operated independently and not under our control.

1. Information about your direct debit:
Setting up a direct debit arrangement is managed externally. We do not retain any bank or direct debit details.

1. Job Applications and Employment:

If you submit information for a job application, we may retain it for up to three years in case we consider contacting you in the future.

During your employment with us, we collect and periodically update information about you and your work. This information is used exclusively for purposes directly related to your employment. After your employment ends, we retain your file for six years before securely disposing of it.

1. Contacting Us:

When you reach out to us, whether by phone, through our website, or via email, we gather the information you provide to respond with the necessary information.

We document your inquiry and our response to streamline our operations.

We retain personally identifiable information linked to your message, such as your name and email address, to track our communications with you and ensure a high level of service quality.

1. Affiliate and Business Partner Information:

This information is provided by you in your role as our affiliate or business partner.

It enables us to identify visitors referred by you and to credit you with the commission earned from such referrals. It also includes details necessary for transferring commission to you.

This information is strictly used for these purposes only.

We are committed to maintaining the confidentiality of this information and the terms of our partnership.

We expect all affiliates and partners to agree to uphold this policy.

1. Cookies:

Cookies are small text files that your web browser stores on your computer’s hard drive when you visit websites. They enable information collected on one web page to be stored and utilized on another, allowing websites to offer personalized experiences and providing website owners with statistics to improve site functionality.

Some cookies have a defined lifespan, such as lasting for one day or until you close your browser, while others remain indefinitely.

Your web browser typically allows you to delete or limit the use of cookies as desired.

Our website uses cookies placed by software on our servers and by third-party services we utilize.

Upon your first visit to our website, we offer you the choice to accept or decline the use of cookies. If you decline, we will not use cookies during your visit, except to acknowledge that you have not consented to their use for any other purpose.

Disabling cookies or opting out through your browser settings may restrict access to certain features on our website.

We use cookies for the following purposes:

1. Tracking how you navigate our website
2. Recording whether you have viewed specific messages displayed on our website
3. Keeping you logged in to our website
4. Recording your responses to surveys and questionnaires as you complete them on our site
5. Storing conversation threads during live chats with our support team

1. Personal Identifiers from Your Browsing Activity:

When your web browser requests web pages and content from our servers, these interactions are logged.

We collect information such as your geographical location, Internet service provider, and IP address. Additionally, details about the software you use to browse our site, such as your device type and screen resolution, are recorded.

We aggregate this data to analyze webpage popularity and evaluate how effectively we deliver content to you.

When combined with other information we may have from previous visits, this data could potentially identify you personally, even if you are not logged into our website.

1. Our Use of Re-marketing:

Re-marketing involves placing a cookie on your computer while you browse our website, allowing us to show you ads for our products or services on other websites you visit.

We may periodically utilize third-party services for re-marketing. If you have consented to our use of cookies, you might see advertisements for our products and services on other sites.

1. Information We Obtain from Third Parties:

Although we do not share your personal information with third parties (except as detailed in this notice), we may receive data from third parties whose services we use, which may be indirectly derived from your personal information.

This data does not personally identify you.

1. Third-Party Advertising on Our Website:

Third parties may place advertisements on our website. These parties, their agents, or companies working on their behalf may use technology to automatically collect information about you when their ads are displayed on our site.

They might also use technologies such as cookies or JavaScript to personalize ad content and measure ad performance.

We do not control these technologies or the data collected by these parties. Therefore, this privacy notice does not cover the information practices of these third parties.

1. Credit Reference:

To help combat fraud, we share information with credit reference agencies regarding clients or customers who instruct their credit card issuer to cancel payments to us without first providing an acceptable reason and allowing us the opportunity to issue a refund.

1. Data Processing Outside the European Union:

Occasionally, we may utilize outsourced services in countries outside the European Union for various aspects of our business.

Therefore, data collected within the UK, USA or any other country could be processed outside the European Union.

For instance, some of the software used on our website may have been developed in other countries.

We implement the following safeguards for data transferred outside the European Union:

The processor is part of the same corporate group as our business or organization and adheres to the same binding corporate rules regarding data processing.
Our contracts with data processors include data protection clauses that feature transfer provisions approved by a supervisory authority in the European Union.
Your Duty to Inform Us of Changes

It is essential that the personal data we hold about you is accurate and up-to-date. Please inform us of any changes to your personal data.

1. Access to Your Personal Information:

You can review or update the personally identifiable information we hold about you at any time by contacting us.

After receiving your request, we will inform you when to expect the information and whether any fee is required for providing it.

1. Removal of Your Information:

If you would like us to delete your personally identifiable information from our website, please contact us to request its removal.

Please note that this may limit the services we can provide to you.

1. Verification of Your Information:

When we receive any request to access, edit, or delete personally identifiable information, we will first take reasonable steps to verify your identity before granting access or taking any action. This is crucial to protect your information.

1. Use of Site by Children:

We do not sell products or offer services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with the consent of a parent or guardian.

We collect data about all users and visitors to our website regardless of age, and we understand that some users and visitors may be children.

These child users and visitors may inevitably visit other parts of the site and be exposed to on-site marketing content.

1. Encryption of Data Between Us:

We use Secure Sockets Layer (SSL) certificates to authenticate our identity to your browser and encrypt any data you provide to us.

Whenever information is exchanged between us, you can verify the use of SSL by looking for a closed padlock symbol or other trust indicators in your browser’s URL bar or toolbar.

1. How to Complain

A) User-Generated Content Complaints

Our website serves as a publishing platform where anyone can register and publish information about themselves or others. While we strive to moderate user-generated content, immediate moderation is not always possible.

If you have a complaint about any content on our website, we will investigate it. If we find your complaint justified or legally necessary, we will remove the content while we investigate further. We must balance the right to free speech with the need to address offensive content, so we assess whose rights are impacted: yours or the person who posted the content.

If we determine that your complaint is without merit, we will not engage in further correspondence.

B) Complaint Handling Process

When we receive a complaint, we record all the information you provide to us and use it to resolve your issue.

If necessary, we may contact other parties mentioned in your complaint, sharing only the relevant information. This is done sparingly and at our sole discretion.

We may compile anonymized statistics from complaints to evaluate our service levels.

C) General Complaints and Disputes

If you have concerns about our privacy policy or wish to file a complaint, please inform us.

If we cannot resolve a dispute, we encourage mediation or arbitration to reach a fair resolution.

Should you be dissatisfied with how we handle your personal information, you have the right to file a complaint by following the right process.

We would appreciate the opportunity to address your concerns before you make any unhappy decision.

1. Retention period for personal data:
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

a. to provide you with the services you have requested;
b. to comply with other law, including for the period demanded by our tax authorities;
c. to support a claim or defence in court.

1. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

1. Review of this privacy policy:

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

Updated July 2024